Accessibility statement for users of the Ten Group website


Ten Group believes that accessibility should, in no way, be an optional ‘extra’ and should instead be considered as fundamental at every phase of this site’s development. Therefore, Ten Group is committed to ensuring that this Web site is as accessible as possible to all audiences (including those with visual, hearing, cognitive or motor impairments) and strives to meet the fundamental requirements under the United Kingdom's Disability Discrimination Act, in accordance with the World Wide Web Consortium’s Web Content Accessibility Guidelines (1.0).

As a user of this site, if you have any questions or further suggestions about the accessibility of this site, please contact us as we continue to strive to improve the experience for all visitors.

Accessibility features on this website

Structured semantic markup

All pages on this site use structured semantic markup. H1 tags are used for the page title, H2 tags for main headings within the document and H3 tags for subheadings. Visitors using recent versions of screen readers can navigate through these headings and, hence, each logical section of a page, using the following keystrokes

  • H to cycle forwards through the headings
  • Shift + H to cycle backwards through the headings
  • 1 to navigate to the next level 1 heading (or a number between 1 and 6 to navigate to the next heading on this level)
  • Shift + 1 to navigate to the previous level 1 heading (or a number between 1 and 6 to navigate to the previous heading on this level)
  • INSERT + F6 to provide a list of all headings
Skip to main content link

Directly following the site header is a Skip to main content link [access key = s]. Users of screen readers can bypass the navigation and skip straight to the main content of each page by selecting this link or by using access key 's'.

Access keys have not been used to avoid conflicting with other keyboard shortcuts.

Semantic markup

All pages follow a logical document structure. Users of screen readers can get around pages quickly by moving between headings. Navigation menus are marked up as lists. Cascading Style Sheets (CSS) is used to control layout and presentation.

Text size

All pages have a tool enabling you to change the text size. You can also change the text size of the website through your browser:

  • In Internet Explorer, select View, then Text Size, and then your preferred size
  • In Firefox select View, then Text Size, and then Increase or Decrease, or Ctrl/Cmd + Plus or Minus
  • In Netscape select View, then Text Zoom, and then your preferred percentage size
  • In Safari select View, then Make Text Bigger or Make Text Smaller, or Ctrl/Cmd + Plus or Minus

Forms have their labels explicitly associated with their controls.

Style sheets are used only for presentation

This easily enables a user to have his/her own preferred style sheet. If your browser or browsing device does not support style sheets at all (eg certain PDA and mobile phones), the content of each page is still readable.


We've designed all pages on this Web site so that all information conveyed with colour is also available without colour.

Alternative content

All content images used in this site include a descriptive ALT attribute. Any images which have empty alt tags are insignificant to the use of the site and/or are purely decorative, such as spacer images or design features. Screen readers will ignore these images to avoid relaying irrelevant information.

Additionally, and where necessary, links have a title attribute which describes the target in greater detail.

Link phrases make sense when read out of context

To aid users who prefer to scan pages for relevant content quickly, this site uses mostly links which also make sense if read in context on their own, as well as part of a longer sentence. Therefore, instances of ‘click here’ links are kept to a minimum.

Tabular data are marked up correctly

Where tabular data are used, headings, captions and summaries are correctly marked up.


This Web site uses some JavaScript elements to improve usability and the browsing experience for people with modern Web browsers. However, these pages are also designed to degrade gracefully to ensure all content is still accessible, should Javascript be turned off.

As some screen readers execute JavaScript but cannot effectively describe dynamic page changes, we recommend that users of screen readers disable JavaScript in order to avoid confusion. Here are instructions for the most commonly used browsers:

Internet Explorer 5 and later

1. On the Tools menu, click Internet Options.

2. On the Security tab, click Internet.

3. Click Custom Level.

4. Scroll down to Active scripting (under the Scripting menu).

5. Click Disable.

6. Click OK.

7. Click Yes.

8. Click OK.

Firefox 2 and later

1. On the Tools menu, click Options.

2. Click on the Content icon.

3. Uncheck the box next to Enable JavaScript.

4. Click OK.

Opera 9 and later

1. On the Tools menu, click Preferences.

2. Click Content in the Preferences list.

3. Uncheck the box next to Enable JavaScript.

4. Click OK.

5. Click OK.

Safari 2 and later

1. On the Safari menu, click Preferences.

2. Click the Security tab.

3. Uncheck the box next to Enable JavaScript.

4. Close the window.

Standards compliance

As much as possible, all pages comply with the W3C Web Content Accessibility Guidelines to Levels 1 and 2. We have tried to comply with as many of the Level 3 guidelines as possible; your feedback is welcome on further measures which can be taken to improve the accessibility of the site.

At the time of writing, many pages on this Web site validate as closely as possible to the XHTML 1.0 Transitional protocol.

  • We cannot guarantee the accessibility of external information linked to from this website
  • When we link to content in formats with reduced accessibility, for example Adobe PDF, Microsoft Word or PowerPoint documents, we indicate it up-front. At the time of writing, we do not always meet this requirement when we link to external sites, but we are in the process of updating all articles to correct this. Please contact us if you have difficulty accessing any information we link to, and we'll do our best to help
  • As we are continuously updating our website, exceptions to the above accessibility standards may sometimes inadvertently be introduced. Please let us know if you have difficulty accessing any of our content
Links to resources

There are some excellent resources on the web which have been thoroughly researched and are likely to grow organically and go into much more detail than we are able to do:

Contact us

If you experience any difficulty accessing this website, please do not hesitate to contact us.