Ten Group

Partnering with us

Ten’s model allows efficient information sharing across a sector and works in any situation where there is a significant number of people with similar information needs.

All our services are underpinned by the same principle. We recruit and train experts in the field and then share their expertise and experience efficiently and intelligently via our bespoke knowledge management systems. Whenever a member contacts us, they will be speaking to a bright, well-resourced individual who will quickly understand and respond to the request.

Our approach can be used to:

• Share information quickly and efficiently: We can disseminate up-to-date information, guidance and best practice across your member/customer base
• Deliver excellent service: We are recognised for our award winning customer service and will deliver on agreed service levels
• Demonstrate innovation and efficiency. Ten’s model is based on efficiently creating, honing and distributing information. The model has been praised for innovation by NESTA in several research reports
• Reduce costs: By using our service to share information, guidance and best practice, you will be able to reduce your spend on consultancy and training
• Free up advisory staff. With Ten handling day-to-day requests for information, your customer-facing or advisory staff will be freed up for higher value tasks
• Provide data and insights. We are able to provide customer-insight reports and in-depth data on information requests

We are currently working with private companies, public sector bodies, local authorities and government think tanks to develop new services.

If you would like to partner with us in a professional support service, please contact June Stevenson at junestevenson@tengroup.com.

Services in development

We are working with Lord Michael Bichard to transfer our model to the public sector, in education and across other areas such as health, policing and care work. For example:

Children’s services

We are currently developing a new support service for professionals working across Children’s Services. The service will provide expert answers to questions on all aspects of provision for children and young people and a comprehensive online resource offering instant help. It will ensure that children’s social workers – and all partners involved in delivering the Every Child Matters agenda – can quickly access the information, guidance and case studies they need, without spending hours searching for them.

If you would like to get involved or find out more about this project, please contact June Stevenson at junestevenson@tengroup.com.