Home > Ten Lifestyle to provide Citi Ultima concierge services
Ten Lifestyle to provide Citi Ultima concierge services
Citigroup has selected global concierge provider, Ten Group, to supply lifestyle concierge services to super-affluent Citibank Ultima Cardholders in Hong Kong. The decision was made after comparing the world’s leading concierge providers and conducting an extensive RFP process and trial.
The service will be 24/7 and provided in English, Cantonese and Mandarin. Members of the service based in Hong Kong will benefit from the connections and expertise of Ten’s lifestyle managers in Hong Kong and, if required, any of its other offices worldwide.
Ten specialises in providing personalised concierge, giving its members direct access to intelligent, expert lifestyle managers. Ten’s staff are all selected because of their expertise in a given sector such as fine dining, retail, ticketing or a particular travel destination.
Ten has never outsourced or franchised the care of its members and is the only global concierge service with a single management system and a worldwide network of wholly-owned offices.
Citi’s rigorous trial of Ten’s services in Hong Kong included:
- Sourcing a particular luxury handbag only available in selected shops in Europe
- Advice on local customs and type of gift to buy for a Vietnamese wedding
- An urgent restaurant recommendation and booking in Taipei which took account of a nut and milk allergy
- Quickly finding the nearest Citibank ATM to a particular hotel
CEO Ten Group, Alex Cheatle, said: “We are very proud to be selected ahead of our competitors having been through such an extensive RFP process. Hong Kong is an important regional hub for Ten Group and we are delighted to be partnering with one of the leading global banks in the region.”
Maggie Ng, Director of Cards and Unsecured Lending, Citibank Global Consumer Group said, "As one of the largest credit card company in the world, Citibank is best-positioned to provide the truly world-class credit card service. We are pleased to introduce Ten Group's Ultima Personal Assistant service to our Citibank Ultima cardholders. With Ten’s global connection and expertise, we are certain to bring our service to a new level. "
Further information
Ten Lifestyle Concierge helps people get the most from their lives. Ten organises anything that its members don't have the time, contacts or expertise to arrange themselves, such as entertainment, restaurant bookings, and travel arrangements.
By using the right contacts, internal knowledge management, peer feedback, buying power, insider information and hiring sector specialists, Ten delivers world-class concierge services entirely focussed on the customer.
Across the business, Ten manages and delivers its personalised service to more than 1 million private individuals on behalf of over 70 organisations. This makes Ten the most successful and fastest growing lifestyle management company in the world.
Ten has more than 350 employees working in Europe, Asia and the Americas and offices in London, New York, San Francisco, Miami and Hong Kong. In the next 12 months Ten expects to increase its number of employees by 25% and to open new offices in Sao Paulo, Mexico City, Tokyo, Singapore and Shanghai.
Contact:
Catherine Allan
Communications Manager
catherineallan@tengroup.com
Direct Line: 0844 371 5750
Mob: 07554 428 608
With Ten’s global connection and expertise, we are certain to bring our service to a new level.’
Maggie Ng, Director of Cards and Unsecured Lending, Citibank Global Consumer Group
