Mark Lawrence, Hernan Castro-Fidal, Lucy Chillingworth. By taking time to understand members' requirements and using professional knowledge and contacts, our experts deliver great results every time: that is the power of Ten

Some of our experts


Everyone who works at Ten is a specialist in a particular field. Here are profiles of just a few of them:

Hernan Castro-Vidal – restaurant expert

'As head of global dining at Ten, I've eaten out in countless restaurants around the world and still visit at least three a week to find new places that our members might like. I was born in Argentina and educated in the US so like to keep up-to-date with the international restaurant scene. I love working with members, finding the perfect place for every occasion and trying to open doors for them through our contacts with the maître d's of top restaurants and central reservations teams. Our members are among the most discerning diners in the world so I take careful note of their feedback and follow up on any recommendations they might have. Restaurants love to have our members as customers so will often contact me with cancellations and special offers.'

Lucy Chillingworth – tickets expert

'After my degree in Arts, Music and Entertainment Management at LIPA, I began as a marketing assistant in a regional theatre in Hertfordshire. After two years and a promotion to marketing manager, I came to lifestyle concierge and have learned the ticketing trade inside out through experience.

In my spare time I'm a regular at Barnet's home football matches and I go to a lot of gigs. In my opinion the best venue in London is a tiny place called the Garage in Islington – I saw an amazing secret Razorlight gig there – but for big concerts I recommend the O2 hands down for atmosphere.

I speak to my contacts there on a daily basis, and for sell-out gigs anywhere I can often snag tickets through my relationships with record labels.'

Damian Keady – home expert

'With 23 years of experience in the UK building and construction industry, my all-round knowledge is invaluable for large projects. I have a thorough understanding of trades ranging from plumbing, heating systems and electrics, to joinery, plastering, roofing and hard landscaping. My knowledge and experience has helped our members on all types and sizes of projects, such as extensions, loft conversions, total refurbishments and new-builds. I have given members advice on pre-purchase building survey reports; interpreting the findings and advising on any issues they should be aware of. This advice is invaluable and gives members the confidence to make the right decisions on whether to proceed with buying a property.'

Neil Docking – golf expert

Neil is our in-house golf pro at Ten lifestyle concierge.

He was born in Cape Town, South Africa, and says 'I have always been a sports nut. I love playing, watching, talking about and organising sport of any kind. My great-grandfather, grandfather and father all played golf and I discovered the game at a very young age: I love golf and all its traditions. I also played a lot of rugby, which won me a scholarship to the University of Cape Town, where I studied psychology. I am also a black belt in judo and played professional cricket in South Africa. But my passion is and always will be golf.'

Port Royal in Bermuda is his favourite course. He defines his favourite sporting moments as the South African cricket team’s narrow victory over Australia in Johannesburg during the 2006 ODI series and the 1995 Rugby World Cup win, where he was a ball boy.

Neil Docking - Ten Lifestyle Concierge golf expert