Our values: member focused; continuously improving; trustworthy; effective innovators

Why Ten?


Ten delivers intelligent support to busy individuals in their home life and in their professional life. We are trusted by over 70 organisations and brands to deliver services on their behalf and have won numerous awards for customer service and innovation. No matter what sector we operate in our service is underpinned by the same principles:

  • We will save you time and energy, leaving you free to focus on what’s important to you
  • We recommend vetted suppliers who we have tried and tested, giving you peace of mind
  • Our industry contacts mean that we have access and information that is unavailable to the general public
  • Our buying power and reputation means that suppliers are keen to go the extra mile for our members
  • We will negotiate the best possible value for money on your behalf
  • We operate 24/7 and our staff speak 20 languages; we can offer assistance around the clock wherever you are in the world
  • We listen carefully to our members and corporate partners and tailor our service exactly to their needs, we do not believe in a “one size fits all” approach

Ten’s mission

We provide personalised, high-quality services to all our members. We make full use of the wealth of talent and expertise we have within Ten and strive continuously to improve member engagement and profitability.

We earn and deserve the respect of members by listening carefully to their individual requirements, delivering valued results better and more quickly than the member could have done themselves.

Ten’s values

Member focused
  • The member is at the centre of everything we do
  • We can always be trusted to act in the best interests of our members
Continuously improving
  • We welcome feedback from our members, suppliers and staff
  • Internal communication is honest and valued
Trustworthy
  • We prioritise trust over profit
  • We practise open and transparent management
Pioneering
  • We are ambitious and passionate about our service
  • We embrace technology that helps us achieve better results

Download full details of Ten's values.

We provide personalised, high-quality services to all our members. We make full use of the wealth of talent and expertise we have within Ten and strive continuously to improve member engagement and profitability.

Alex Cheatle, CEO, Ten