Current vacancies
Working at Ten
Ten exists to deliver the best in personalised service. To do this, we need to meet the very complex requests and challenges set by our wide variety of members and do so across an extremely broad range of services. We are in many ways the ultimate service business, so we need all our people to be very bright, well organised, passionate and full of common sense. Every member of our team works hard to deserve the trust placed in us by our members and to radiate integrity.
Working in Maidenhead
Many of the roles we are currently recruiting for are based in Maidenhead. Our Maidenhead office is in the centre of the town, within five minutes’ walk of the train station. The modern office has views of Windsor Castle and Cliveden National Trust house and gardens, and is within easy reach of the town’s shops, parks and gyms. Maidenhead is well connected with London Paddington, Reading, Slough, Windsor and Ascot.
Working in Maidenhead gives you the benefit of working for a global company, in a semi-rural setting.
Membership Secretaries (London office)
The membership secretaries will be responsible for welcoming new customers to Concierge. Primarily working with a leading international client, the successful candidates will act as the “face” of concierge and play a key role in educating the member about the service; creating a positive and lasting first impression.
The successful candidates will be required to proactively contact customers to inform, educate and generate revenue:
- Place welcome calls to introduce and explain the service and capture passions points
- Contact customers during the initial complimentary concierge period to encourage upgrade to a more personalised, paid for service level
- Encourage the purchase of additional products
- Encourage paid for renewal of the service after expiry of complimentary period
We are looking for self-starters who are comfortable talking on the telephone and confident liaising with a broad range of members. Commitment to the role is essential, with previous sales experience and an understanding of the concierge market preferable.
We are looking for membership secretaries for Chinese, Russian and European clients. Therefore candidates for this role must possess a high level of written and spoken English and fluency in at least one of the following:
- Mandarin and Cantonese
- Russian
- European languages
These roles are based in our London office.
To apply for this role please click here.
Concierge Regional Account Ambassadors (Roles available in China, Russia, Europe and America)
In this role you will be responsible for managing the growth and relationship of the Concierge programme across a specific region.
The role is varied requiring a mixture of skills in supplier relationship management, in-store training and development and business account management.
The successful candidates will be well-presented self-starters with a proven track record of delivering results. Comfortable liaising with people across all levels of an organisation, you will have the ability to work on your own as well as function as part of a team. Excellent time management is also key as you will be required to manage your own workload efficiently to meet the demanding requirements of the role . Working for Ten but focusing on an international luxury consumer client, you should be able to demonstrate experience and a sound understanding of the luxury market. It is essential to have a high standard of written and spoken English plus the regional language(s).
We have roles for account ambassadors in the following regions: China, Russia, America and Europe. When applying please state which region you are applying for.
The successful candidates will be based within their region. Regular visits will be required to the most appropriate Ten office to share knowledge and keep up to date with best practise and training.
To apply for this role please click here.
Overnight Lifestyle Manager (London office)
As the company operates 24 hours per day, 365 days per year, we would love to hear from people who would like to work during the night. Like all lifestyle managers you will be passionate about delivering outstanding personalised service to our members. In addition to excellent verbal, written and interpersonal skills, you will be self-motivated, radiate integrity and be capable of performing well under pressure.
To apply for this role please click here.
Travel Team Leaders (Both London and Maidenhead offices)
In this expanding team your role will be to work with the Head of Travel to inspire and motivate our teams, achieve targets and drive performance and best practice.
You will have excellent travel industry knowledge combined with proven man management experience. You will thrive in an ever-changing and fast-paced environment where two days are never the same.
To apply for this role please click here.
Travel specialists (Maidenhead office)
We’re looking for first-class travel sales professionals with truly exceptional service ability to join the team in our Maidenhead office. Using your knowledge and passion for a wide range of European leisure destinations, you will provide bespoke and packaged travel itineraries to Ten members.
If you have a genuine passion for travel we’d love to hear from you. A knowledge of, and enthusiasm for, European/ Mediterranean holiday destinations, including villa, cruise and ski holidays, would be an advantage.
Who are we looking for?
- High performers who consistently beat targets and deadlines
- Proven in-depth experience at a reputable UK travel agent and/or tour operator
- A great talent for delighting customers who expect the finest service
- Demonstrable ability to negotiate the best deals on behalf of our members
- Genuine enthusiasm for, and in-depth knowledge of travel destinations, in particular luxury holidays to European destinations
- Proven success in putting together luxury holidays for affluent clients
- Proven track record in achieving high levels of repeat business from your regular customers
To apply for this role please click here.
Membership Executive Lifestyle Managers (Both London and Maidenhead offices)
In this fun and dynamic team you will engage with our members, helping them gain the most from the service. You will be responsible for proactively contacting members, explaining the service to them and increasing their usage.
You will thrive on working in a target-driven environment and have a genuine interest in delivering outstanding personalised service.
To apply for this role please click here.
Lifestyle Managers (Both London and Maidenhead offices)
Lifestyle Managers are the lifeblood of Ten. You will use your excellent interpersonal skills to quickly build rapport with members and deal with their interesting and often complex requests to help them get the most out of their busy lives. You will use expertise in one of the following areas to help our members while growing your own knowledge:
- Live entertainment including theatre, concerts and sporting events (London office)
- Restaurants and clubs (London office)
- Travel (London or Maidenhead office)
You will have exceptional verbal, written and interpersonal skills, be able to work calmly and professionally under pressure and be driven by the desire to delight our members. You will be flexible in an environment where two days are never the same and strive to go the ‘extra mile’.
To apply for this role please click here.
Multilingual Lifestyle Managers (Both London and Maidenhead offices)
To deliver excellent service to our global membership we have multilingual lifestyle managers in Ten. We serve our members in the following languages:
- Spanish
- French
- Turkish
- German
- Chinese (Mandarin)
- Portuguese
- Russian
You will be fluent in both written and spoken English as well as one of the above, and delight in wowing members. Like all lifestyle managers you will be comfortable multi-tasking and working to tight deadlines while ensuring that the highest of standards are met in customer service.
To apply for this role please click here.
Lifestyle Researchers (Both London and Maidenhead offices)
This role provides an excellent springboard into the company. You will love researching requests for our members as wide-ranging as the latest shows on Broadway to child-friendly restaurants in Chester.
You will have excellent research and writing skills, a keen eye for detail and a desire to provide intelligent and resourceful replies to members' and clients' requests.
To apply for this role please click here.
IT Engineer (Maidenhead office)
Reporting into the Head of IT, you will be working independently in our Maidenhead office. In this role you will provide support to staff across the company on PC hardware, software and telephony - either via a remote connection or at the user’s desk. It is essential to be able to communicate effectively and take ownership for resolving support issues. The successful candidate for this position will be comfortable investigating and suggesting new tools and solutions to best help the company achieve its goals and targets.
Key responsibilities include:
- Taking ownership of user support issues from definition to resolution
- Maintaining a clear log of communication on support requests
- Regular maintenance of PCs / Servers / Phone system
- Ensuring company IT and Security Policies are maintained
To apply for this role please click here.