Terms and conditions for members of the Ten Group website


A. Ten Group is managed and operated by Ten Lifestyle Management Limited (trading as the Ten Group), a lifestyle management company registered in England and Wales (registration number 4688658) whose registered address is: 2nd Floor, Fitzroy House, 355 Euston Road, London NW1 3AL.

B. The concierge service is provided primarily through an online knowledge base (website), personalised advice received via phone or email and third party services provided by Partnered Suppliers (PS's).

C. Partnered Suppliers are fully audited by Ten Lifestyle Management Ltd and accept Ten Lifestyle Management Ltd's terms and conditions of business.

D. Ten Group lifestyle concierge provides a service to groups of individuals on behalf of paying Partner Organisations. These individuals are hereafter referred to as 'members' for the purposes of this Agreement.

1. Obligations of Ten Group – Use of website

1.1. The material on this site is subject to Ten Lifestyle Management Ltd copyright protection, unless otherwise indicated. Ten Lifestyle Management Ltd copyright protected material may be reproduced free of charge in any format or media without specific permission, provided the material is for public use and not for profit, material or financial gain. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context.

1.2. Where the material is being published or issued to others, the source and copyright status must be acknowledged. The permission to reproduce Ten Lifestyle Management Ltd copyright protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. If there is a restriction on reproduction, any other proposed use of the material would be subject to the approval of Ten Lifestyle Management Ltd. Application should be made to Associate Director of Content and Innovation, Ten Lifestyle Management Ltd, 2nd Floor, Fitzroy House, 355 Euston Road, London NW1 3AL.


1.3. Ten Group is not responsible for the content or reliability of websites linked to in the Ten Group website, and does not necessarily support the views expressed within them. Including a link to a website should not be taken as an endorsement of any kind. Ten Group cannot guarantee that these links will work all of the time and has no control over availability of the linked pages.


1.4. You agree to grant Ten Group, free of charge, permission to use any material you provide on its website and in responses provided to members, including modifying and adapting it for operational and editorial reasons.


1.5 Ten Group hereby grants visitors to this World Wide Web site access to these pages conditional upon your agreement to accept the application of the laws of England to govern matters between us in relation to this web site and you agree to indemnify us and not hold us liable for the foreseeable result of any actions you may take based on the information contained herein.

2. Notices

2.1 A notice or other communication under or in connection with this Agreement shall be in writing and shall be delivered personally or sent by first class post fax or e-mail to the party due to receive the notice or communication at its registered address or the fax or e-mail address specified in writing to the other.

3. General

3.1. If any of the above provisions are held to be illegal or unenforceable such provisions shall be severed and the remainder of the Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.

4. Governing Law and Jurisdiction

4.1. This agreement is governed by and shall be construed in accordance with English Law.

4.2. The courts of England have exclusive jurisdiction to hear and decide any suit action or proceedings and to settle any disputes which may arise out of or in connection with this Agreement and for these purposes each party irrevocably submits to the jurisdiction of the courts of England (save in the cases of members based in Scotland in whose case the Scottish courts shall also have jurisdiction)