Ten is leading the thinking on the use of AI to service high-net-worth customers within travel and lifestyle services. We believe the wealthy will be the demographic that really brings AI usage to the forefront, driving increased sophistication of the technology. Our roadmap includes embedding AI into our product strategy and combining it with our other market-leading technologies to ensure our global member base can interact with us in an ever-changing tech ecosystem.
Founder and CEO, Alex Cheatle, recently spoke alongside Facebook and Amazon at the ‘Bots, The State of the Conversation’ conference in London, where he shared his thoughts on the future of AI in a customer-centric business.
We were the first in market with a transactional travel and lifestyle concierge platform for our members. We now have an abundance of rich data, detailed metrics and compelling insights into usage that is invaluable when rolling out a digital offering to a wealthy client base, as well as tailoring it to suit their exacting needs.
Aside from the current comprehensive suite of reporting, we are also busy developing additional metrics that demonstrate to our clients the value of Ten’s online concierge as a strong acquisition and retention tool.