It is Ten’s strategy to both nurture home-grown talent to lead our business and also be the magnet for the most talented people in lifestyle management, attracting the crème de la crème of the industry.
Ten is the only truly global player with a fully transactional customer-facing technology platform and it’s one of the reasons why concierge industry leaders choose to develop a career at Ten. They also join Ten because they want to work for a focused, service-obsessed company where concierge and related benefits are the focus.
We have attracted many top caliber people over the years, and three great people who have joined so far in 2017 include Elli Harvey, Mohamad Maalbaki and Thiago Bueno.
Elli Harvey has more than ten years’ experience in the concierge industry, previously at WhiteConcierge/AXA, where she was responsible for corporate account management. She has worked with clients in the UK, Europe, Middle East, Asia and the US, and is expert in building comprehensive product propositions and implementing premium service solutions. Elli joins Ten as a Senior Account Manager, based in London.
Mohamad Maalbaki has more than eight years of hospitality expertise, five of which he spent in the concierge space where he lead a large-scale operation for AXA in North America, including building the Canadian concierge service. Mohamad joins Ten as Head of Lifestyle Concierge (Canada), based in Toronto.
Thiago Bueno has deep experience of delivering HNW corporate concierge in Brazil. Previous roles have seen him run major corporate accounts for iKé and AXA Assistance Concierge. Thiago joins Ten as Head of Lifestyle Concierge (Brazil) based in São Paulo.
These new hires join the most experienced and focused senior management team in the sector, working with the most expert and professional lifestyle concierges in the world and leveraging the technology built by the largest and most innovative in-house technology team in the market.