Ten’s intelligent support model can be applied to any situation where there is a significant number of people with similar information needs. We pride ourselves on our innovative approach, which is demonstrated in the broad range of different projects we get involved in. If you’d like to talk to Ten about delivering a project for your customers, contact out corporate team.
Here are some examples:
Ten has unparalleled expertise in the green and sustainable living field. We have run a number of high profile projects.
Ten was selected to run the Green Homes Concierge Service (GHCS), which ran from December 2007 to March 2010.
GHCS was the complete “one stop shop” support service for London homeowners who wanted to make their homes more energy efficient. Our home energy assessors visited people’s homes and recommended a number of different measures to help save money on fuel bills and reduce CO2 emissions. These included loft insulation, upgrading the heating system and heating controls, floor insulation, draught proofing and, where feasible, installing micro-generation and renewable technologies.
Between July 2009 to August 2009 Ten ran a technical trial of a service that retrofitted homes with easy energy efficiency measures. The free measures included installing low energy light bulbs, real time displays, standby savers and water saving devices. During the 7 week trial, 350 homes had a 10 Easy Measures assessment.
This trial led to a larger pilot called the Home Energy Efficiency Programme (HEEP). Between December 2009 and April 2010, 2,000 homes were assessed and retrofitted with 16,650 energy efficiency measures, saving an average of 0.5 tonnes of CO2 per year per property. The HEEP pilot was instrumental in developing the RE:NEW service that will be rolled out across London in 2012.
From December 2009 to July 2010 Ten delivered a service to help homeowners install micro-generation technology in their homes. Together with the National Energy Foundation (NEF), Ten provided each home with an in-home assessment and tailored micro-generation home action plan.
Each household also had access to a proactive support team who provided expert information on different technologies and helped people to choose which to install, as well as providing access to approved installers and suppliers.
In January 2010 Ten launched a white-labelled energy efficiency and environment advice service for employees of SKY. Members of the service could contact a dedicated support team via the web or phone to ask questions about improving their energy efficiency. They also had access to a website with information on the different ways people can make their lives more energy efficient.
Since February 2010 we have run an award-winning lifestyle and home concierge service for mortgage customers of Lloyds TSB and Cheltenham and Gloucester. The service includes a dedicated concierge service that members can call to ask for help with anything home, family or lifestyle related, including recommendations of vetted suppliers and tradesmen. They also have access to a website full of useful information on home improvements, settling into a new area and improving your home’s energy efficiency.
Lloyds TSB won the Mortgage Finance Gazette Innovator Award 2011 for introducing this service.
Since early 2010 we have been working with Halifax to help them build customer loyalty and engagement. One aspect of this is a welcome pack for new home owners. The pack includes a tool kit and other useful things that come in handy when you’ve just moved home.
We are currently working with Halifax on a pilot project in which a selection of their car loan customers are sent a small gift of some chocolates and a key ring to thank them for their custom. The key ring has a unique serial number on it which means that if the customer loses their keys, anyone who finds them can contact Ten and one of our expert lifestyle managers will arrange for the keys to be returned.
Within two weeks of the project's launch we returned the first set of keys to a happy customer who said:
This service is amazing, the keys were found faster than I realised I had lost them!
Halifax car loan customer
Since early 2010 we have been working with Halifax to help them build customer loyalty and engagement.’
We provide personalised, intelligent support to all our members
Our focus on our members has pioneered new standards in lifestyle concierge since 1998
We put our members at the heart of everything we do
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