Ten invests heavily in its online, mobile and CRM technology portfolio and our internal knowledge management offers a state-of-the-art support platform for our lifestyle managers across the globe.
Designed by an in-house team of developers, our proprietary platform MAID (Management And Information Delivery) plays a vital role in our world-class concierge service and loyalty programmes, allowing us to deliver a seamless, personalised and globally consistent service whenever a member calls from anywhere in the world.
Our centralised system stores every member request that our lifestyle managers receive and has a real-time workflow interface. This enables us to develop a personal relationship with each member as well as expanding and vetting our trusted supplier networks and our clients benefit from comprehensive member utilisation data and sophisticated reporting.
We have also developed an innovative self-service concierge website and mobile platform that provide our members access to all the benefits of travel and lifestyle concierge. Our members can now book tables at top restaurants, search for and book sports, theatre and music tickets from our live inventory, and plan their next holiday or city break, with full access to our Global Hotel Collection and Global Flight Service. As with all of our services, the website can be fully white-labelled and tailored to your needs.
Security is of upmost importance to our clients and all of our technology has strong data security processes in place. We are committed to protecting your customer’s information and all of our systems are regularly tested by internal and external parties and are PCI-DSS compliant.
We are committed to technological advancement and our systems are constantly evolving thanks to regular member and employee feedback. Our clients also have access to a range of pioneering self-service concierge and reward platforms. Please get in touch with our Business Development team for further information.
We are committed to technological advancement and our systems are constantly evolving thanks to regular member and employee feedback’
We are recognised as world leaders in high-touch customer service
Our lifestyle managers are experts in the fields in which they operate
We work with the most respected names in each lifestyle sector
Our international directors are on hand to discuss Ten’s services in more detail