To build a strong, trustful relationship with our members, we ensure we have unrivalled customer service levels and always aim to go above and beyond expectations

Unparalleled service


The member is at the heart of everything we do at Ten and we always aim to go above and beyond their expectations, delivering a ‘wow’ whenever possible.

When a member calls, within seconds they will be speaking to a bright, well-resourced lifestyle manager who quickly understands and responds to the request from a position of expertise. We recruit and train specialists from all corners of the globe who are knowledgeable in a wide variety of sectors, including travel, dining, entertainment and home services, who offer our members expert advice and insider knowledge.

We always aim to deliver outstanding value to the member, irrespective of any commission that might be available to us. This allows us to remain totally independent and not let recommendations and bookings be influenced by commission. At all times, and in any negotiation, we are on the side of the member. Whether it is sourcing sold-out tickets or buying a luxury car, our objective is to reduce any premiums and ensure the member gets the best possible deal.

We ensure that our members get an even better outcome than if they had managed the request themselves. They have access to our Global Hotel Collection which offers fabulous rates, exclusive benefits at thousands of five-star hotels across the globe, our Global Dining Programme that provides priority booking and complimentary courses and drinks at the world’s best restaurants, and directly negotiated airfare rates through our Global Flight Service.

That’s why more than two million affluent, high-net-worth members across the world trust us to assist them with things that they don’t have the time, expertise or contacts to do themselves.

The member is at the heart of everything we do at Ten and we always aim to go above and beyond their expectations, delivering a ‘wow’ whenever possible