Our Private Concierge service is available to individuals who are looking for expert support and access in their private lives. More information about our private service can be found here.
As the global market leader for lifestyle and travel concierge and loyalty solutions, Ten’s highly personalised service increases customer satisfaction, engagement and brand advocacy for some of the world’s most prestigious consumer brands and financial institutions.
We offer a multifaceted service which is tailored to the needs of our clients and their discerning customers. Our portfolio of white-labelled and co-branded programmes is proven to increase retention levels, strengthen acquisition and develop positive brand association.
Ten's members are served by our 450 lifestyle experts based in London and our 15 other offices worldwide. Their sole mission is to deliver exactly what our members ask for.
Through our digital, mobile and high-touch services, our affluent, high-net-worth and ultra-high-net-worth members have access to around-the-clock concierge in more than 24 languages, exclusive offers, experiences and benefits and bespoke customer loyalty programmes.
Ten is a truly global company and does not operate on a franchise basis or a call centre model. We offer a single, seamless service at any time, wherever our members are in the world. Our teams of highly specialised lifestyle managers based in 16 global hubs have access to a single proprietary knowledge management system. This allows us to expertly manage every request and leverage members’ preferences and create targeted marketing collateral that achieves positive, consequential engagement.
Each of Ten’s tailored programmes is supported by comprehensive customer analytics and MI reporting and we strictly adhere to rigorous KPIs, SLAs and PCI-DSS regulations.
We offer tailored solutions for all budgets, so contact us today to find out how your company can benefit from Ten’s world-class service.
Ten's members are served by our 450 lifestyle experts based in London and our 15 other offices worldwide. Their sole mission is to deliver exactly what our members ask for.’
We are recognised as world leaders in high-touch customer service
Our state-of-the-art technology allows a seamless, globally consistent service
Our lifestyle managers are experts in the fields in which they operate
We work with the most respected names in each lifestyle sector