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Lifestyle and travel concierge
More than two million affluent, high-net-worth members around the world rely on Ten’s concierge service to support them with everything from the ordinary to the extraordinary. Our lifestyle managers are available around the clock and can organise anything that our members lack the time, expertise or contacts to plan themselves. It’s our main engagement tool and our corporate clients reap the rewards of a more engaged, loyal customer base.
The only limit to our concierge service is our members imagination and we will take on any request, provided it is legal and ethical.
We ensure our members feel at home wherever they are in the world and our teams of lifestyle managers are based in 17 wholly-owned global offices and speak 24 languages between them.
Our concierge service covers all travel and lifestyle sectors, including:
Our members have access to a 24/7 travel service, staffed by passionate, experienced specialists. Whether it’s a once-in-a-lifetime around the world trip, a short haul business trip or a week-long family holiday, our lifestyle managers can recommend and book the perfect getaway.
Through our exclusive relationships with all the world’s top airlines, car hire companies, tens of thousands of our members favorites hotels and destination management suppliers we have access to the best fares and rates on the market and typically beat published rates offered by other travel agents. We aim to always be able to offer better prices than the airlines own websites.
Our members also have access to exclusive benefits at the world’s top hotels through our Global Hotel Collection and prices that are an amazing 10% below the best prices on the internet. Our members enjoy directly negotiated rates with our Global Flight Service.
Our Travel team is completely independent, ABTA bonded and ATOL protected – and with IATA licenses on 3 continents.
We also offer on the ground support and our global reach means that members enjoy local knowledge wherever they are on earth.
Each of our restaurant specialists has a genuine passion for eating out and expertise in a specific type of cuisine. They have strong working relationships with maitre d’s and managers at the world’s top restaurants, meaning that they can often access tables which aren’t usually available to the general public, and many venues offer our members complimentary drinks and courses. Find out more about our Global Dining Programme here.
With new restaurants opening each week, we keep on top of all the latest news and can arrange reservations for opening nights and soft launches. We can book the chef's table in many of the top restaurants or even arrange for a Michelin-starred chef to cater for a private dinner party.
Our lifestyle managers have direct access to a live allocation of music, sport and theatre tickets, which is not available to the public. Our members tell us what they would like to see in advance of the on-sale date and we make the booking on the day. In this way, we give our members the opportunity to purchase tickets for popular events that are not available to the general public.
We are experts at getting our members into hospitality and VIP areas at major tournaments, races and contests. We also specialise in arranging additional benefits to enhance the experience of the day.
Our shopping specialists are experts at tracking down items for members at the best price available. We use our huge pool of contacts, which we have built up and refined over the years, to ensure our members receive the best standard of service possible. We keep an eye and an ear out on the latest fashion trends and what piece of jewellery is going to be the next must-have item.
All the lifestyle managers in the Retail team are incredibly passionate about their work and can recommend and source the perfect gift for every occasion. We also work with personal shoppers and stylists to ensure our members always look and feel at their best.
We can assist members who are looking to hire someone to help them with any element of the home. We have a network of trusted window cleaners, general cleaners, domestic staff such as chauffeurs and security guards, removal services, as well as everything in between. Our supplier base has developed and matured over the past years to offer our members guaranteed quality and value. Whether a member's planning a home extension or simply needs some DIY advice, our specialists have the industry experience and contacts to help.
Get in touch with our Business Development team today to discuss how our concierge services can tie in with your company objectives.
Alternatively if you would like to join the service as a private individual you can find out more on our online concierge website.
We ensure our members feel at home wherever they are in the world and our teams of lifestyle managers are based in 16 wholly-owned global offices and speak 24 languages between them’
Experiences and benefits
Ten’s customised loyalty programmes deliver maximum customer engagement
Ten's signature programmes
Off-the-shelf travel, dining and retail benefit packages
High-touch customer service, pioneering technology and targeted marketing
Our international directors are on hand to discuss Ten’s services in more detail