With unrivalled high-touch customer service, innovative technology and targeted communications we can guarantee our members a truly world-class service

Fulfilment channels and engagement tools

Using high-touch customer interaction, pioneering self-serve web and mobile platforms and targeted communications we can guarantee that our members receive a highly personalised, truly world-class service. Read on to discover how we keep our members engaged and ensure that they get the most out of our travel and lifestyle concierge service and loyalty programmes.

High-touch service

At Ten, we’re dedicated to providing our members with the very best personalised concierge and loyalty services in the world. Upholding excellent customer service levels is one of our core company values and when a member calls they will be speaking with a bright, passionate and friendly lifestyle manager within a matter of seconds. You can rest assured that we will represent your brand in a professional, courteous manner and your customers are always at the forefront of everything we do.

Self-service web and mobile platforms

We have developed an innovative self-service web and mobile concierge platform that gives our members access to all the benefits of lifestyle concierge with the click of a mouse. Through the easily navigable interface, our members can book tables at top restaurants, search for and book sports, theatre and music tickets from our live inventory, and plan their next holiday or city break, with full access to our Global Hotel Collection and Global Flight Service. As with all of our services, the website can be fully white-labelled and tailored to your needs.

Tailored communications

We support our concierge and loyalty programmes with bespoke communications programmes. These can include regular email updates either about the service in general or particular aspects which your members value the most, highly tailored campaigns aimed at engaging a particular section of your membership base, member events and social media activity. We work closely with our clients to create a communications package that works for them. Our Member Communications team has years of experience in relaying the right message to the right people and a well-planned strategy will grow your customer engagement and strengthen brand awareness.

Original content

We understand the power of quality content. That’s why we employ a full-time team of experienced and award-winning editors, sub-editors and writers to produce our email communications, magazines and websites. Our Editorial team produces engaging, on-trend and relevant content which demonstrates the breadth of our service and informs members of our exclusive offers and experiences.

We provide unparalleled customer service, pioneering web and mobile technology and engaging marketing and content to ensure our members get the most out of our travel and lifestyle concierge service and loyalty programmes