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Services and solutions
At Ten, we have the toolbox you need to build a profitable and engaging relationship with your most valued customers.
Our programmes can include the following services:
- Lifestyle and travel concierge – world-class lifestyle concierge, available 24 hours a day, 365 days a year
- Customised experiences and benefits – individually tailored loyalty programmes designed to deliver maximum customer engagement and brand advocacy
- Signature partner programmes – off-the-shelf travel, dining and retail benefit packages that can be purchased as standalone programmes or as components of a concierge programme
- Fulfilment channels and engagement tools – unrivalled high-touch customer service, innovative self-serve websites, targeted communications and original content
With a solution that will match your company’s objectives and budget, we will create a strategy which strengthens the bond with your customers, increases engagement levels and provides you with valuable insight into their spending habits and lifestyle choices.
All of these services can be fully white-labelled or co-branded. By understanding your company’s values and brand, we ensure that all of our member communications, both written and verbal, strictly adhere to your style guide.
We understand the importance of measuring and growing the return on your investment and each of our clients works with a dedicated account manager to regularly track and monitor service levels.
All of our clients receive:
- Monthly management information reports
- SLA statistics
- Detailed usage and penetration analysis
- Customer trend reports
Through our customised programmes, we have built strong working partnerships with major banking groups and high-end retail brands that value us as a core strategic and innovation partner and trust Ten with their most discerning customers.
We look forward to discussing how we can help your brand – get in touch with our Business Development team today.
Our portfolio of white-labelled and co-branded programmes is proven to increase retention levels, improve customer satisfaction and develop positive brand association’
Lifestyle and travel concierge
Our lifestyle managers are on hand 24/7 to help our members get the most out of life
Experiences and benefits
Ten’s customised loyalty programmes deliver maximum customer engagement
Ten's signature programmes
Off-the-shelf travel, dining and retail benefit packages
High-touch customer service, pioneering technology and targeted marketing