Flags of the world

Do you have what it takes to be a lifestyle manager?


By Aneta Janczaruk, HR Manager (EMEA)

Your phone rings; somebody would like to play the organ in Paris’s iconic Notre Dame Cathedral. Moments later, a request comes in for a table at El Celler de Can Roca – one of the world’s best restaurants. Never mind a job where every day is different; how about a role where you have no idea what fresh challenges await you every hour?

Ten is one of the world's leading lifestyle and corporate concierge providers. The only limit to our service is a member’s imagination and we will take on any request, provided it is legal and ethical. Our member base is diverse and cosmopolitan and the multifaceted role of a lifestyle manager reflects this.

‘No two requests are the same,’ says Katy Edwards, one of our training executives and travel specialists. ‘You are continually required to think on your feet.’ Our members rely on us to use our insider knowledge and contacts to deliver an expert response – whether it’s recommending a reliable plumber or sourcing a ‘talking’ husky for a memorable Valentine’s gift. ‘No’ is not in our vocabulary and this presents a constant challenge that our lifestyle managers relish.

In order to secure our members the best possible deals and keep abreast of the hottest openings and current trends, it is the responsibility of our lifestyle managers to build strong relationships with suppliers around the world. Although expected to juggle simultaneous (and at times evolving) requests, destination expert Megan Williams says there are a number of perks that come hand-in-hand with the role, including the opportunity to experience some of the world’s finest hotels, restaurants, bars and spas.

Every lifestyle manager is employed based on their skills and expertise and we are committed to developing our people and offering a rewarding career path. All employees have individual personal development plans and are encouraged to incorporate their aspirations and interests into their careers at Ten. ‘Using your initiative is wholly encouraged,’ says Anna Seizer, Operation Director (Europe). ‘You need to be proactive about what you want and present a strong case for yourself and the business. Nine times out of ten it will be approved.’

In July 2012 we launched our Tokyo office. One of our London-based language specialists, Andy Scott, spent several years studying in Japan while at university and always dreamed of going back. During his first two years at Ten he took on a wide range of additional responsibilities, from assisting with recruitment to managing complicated rotas. When a position in Tokyo arose, Andy put himself forward and a few months later he found himself sitting at a desk with views of Mount Fuji in the distance. He is now the Senior Operations Manager for our Japanese hub.

As a company that is open 24 hours per day, 365 days per year, roles are available for a variety of shifts. We are keen to talk to candidates about work patterns that best suit them. You can expect a competitive salary, a performance-related bonus, discounted gym membership, monthly appraisals and recognition awards.

You can find details of our current vacancies here.

Our members rely on us to use our insider knowledge and contacts to deliver an expert response – whether it’s recommending a reliable plumber or sourcing a ‘talking’ husky for a memorable Valentine’s gift

Katy Edwards, training executive