solutionS to build profitable and engaging CUSTOMER relationships.
Our programmes can include the following services:
- World-class lifestyle concierge, available 24 / 7 / 365
- Customised experiences and benefits – individually tailored to deliver maximum customer engagement and brand advocacy
- Signature partner programmes – travel, dining and retail benefits packages that can be delivered as standalone programmes or as components of a concierge programme
- Fulfilment channels and engagement tools – unrivalled high-touch customer service, innovative self-serve technology, targeted communications, and original content
Our services can be tailored to exactly match your requirements so that we help you to strengthen the bond with your customers and increase engagement levels.
All of our services can be fully white-labelled or co-branded.
Each of our clients is provided with a dedicated account manager to regularly report on performance and commercial impact. We understand the importance of measuring and growing the return on your investment.
We can also provide you with valuable insight into your clients’ spending habits and behaviours.
Travel and lifestyle concierge
Our affluent and high-net-worth members around the world rely on Ten’s concierge service to support them with everything from the ordinary to the extraordinary. Our Ten online platform and our lifestyle managers are available 24 / 7 / 365 to help our members get the most out of life.
We organise anything that our members lack the time, expertise or contacts to plan themselves. Concierge is our primary engagement tool, and one that builds significant competitive advantage for our corporate partners.
We ensure our members feel at home wherever they are in the world, with no request too large or small.
Our end-to-end service includes:
Whether it’s a once-in-a-lifetime around-the-world adventure, a short haul business trip or a week-long family holiday, we can recommend and book the perfect getaway.
Through our exclusive relationships with all the world’s top airlines, car hire companies, and tens of thousands of our members’ favourite hotel brands and destination management suppliers, we have access to the best fares and rates on the market – typically beating published rates offered by other traditional travel agents. We aim to always be able to offer better prices than the airlines’ own websites.
We offer access to exclusive benefits at the world’s top hotels through our Global Hotel Collection, and prices that are up to 10% below the best publically available rates, as well as directly negotiated fares with our Global Flight Service.
Each of our restaurant specialists has a genuine passion for eating out and expertise in a specific type of cuisine. They have strong working relationships with maitre d’s and managers at the world’s top restaurants, meaning that they can often access tables which aren’t usually available to the general public, and many venues offer our members complimentary drinks and courses.
With new restaurants opening each week, we keep on top of all the latest news and can arrange reservations for opening nights and soft launches. We can book the chef's table in many of the top restaurants or even arrange for a Michelin-starred chef to cater for a private dinner party.
Our lifestyle managers have direct access to a live allocation of music, sport and theatre tickets, which is not available to the public. Our members tell us what they would like to see in advance of the on-sale date and we make the booking on the day. In this way, we give our members the opportunity to purchase tickets for popular events that are not available to the general public.
We are experts at getting our members into hospitality and VIP areas at major tournaments, races and concerts. We also specialise in arranging additional benefits to enhance the experience of the day.
Events & Benefits
We use our huge pool of contacts, which we have built up and refined over the years, to ensure our members receive the best standard of service possible. We keep an eye and an ear out on the latest fashion trends and what piece of jewellery is going to be the next must-have item.
All the lifestyle managers in the Retail team are incredibly passionate about their work and can recommend and source the perfect gift for every occasion. We also work with personal shoppers and stylists to ensure our members always look and feel at their best.